Mon-Fri 07:00-21:00
+41 78 760 15 02 info@eni-facilityservice.ch

Privacy Policy

Protecting your personal data is important to us. In this privacy policy, we inform you about which personal data we process in connection with our website and services, the purposes for which we do so, and the rights you have.

1. Data Controller

ENi Facility Service
Rennweg 3, 8704 Herrliberg
Email: info@eni-facilityservice.ch
Phone: +41 78 760 15 02

The entity named above is responsible for the processing of personal data described in this privacy policy, unless stated otherwise in individual cases.

2. Scope and Legal Framework

This privacy policy applies to the processing of personal data in connection with our website as well as contacts and services of ENi Facility Service. We process personal data in accordance with the applicable Swiss data protection provisions (in particular the Federal Act on Data Protection, FADP).

3. Which Personal Data We Process

In particular, we process the following categories of personal data (depending on your use of our website and services):

  • Contact data (e.g. name, email address, phone number, address)
  • Inquiry data and communication content (e.g. messages from contact forms, emails, phone notes)
  • Project and quotation information (e.g. property details, requested services, preferred dates)
  • Optionally transmitted photos/files (e.g. images for quote requests or damage/cleaning documentation)
  • Technical usage data (e.g. IP address, date/time, browser type, operating system, referrer, pages accessed)

4. Processing Purposes

We process your personal data in particular for the following purposes:

  • Provision and operation of our website
  • Processing contact requests and quote requests
  • Communication with customers, interested parties, and business partners
  • Planning, providing, and documenting our cleaning and facility services
  • Improving our services and ensuring IT/operational security
  • Compliance with legal obligations and enforcement of legal claims

5. Contact Form, Email and Phone

If you contact us via contact form, email, or phone, we process the information you provide in order to handle your request, communicate with you, and, where applicable, prepare a quote or service.

Information from forms is generally transmitted to us by email. Optionally uploaded photos/files are sent as attachments and used to process your request.

Please only submit the data necessary for your request. Where possible, avoid transmitting particularly sensitive personal data unless this is absolutely necessary.

6. Server Log Files and Technical Access Data

When accessing our website, data may be collected automatically for technical reasons in so-called server log files (e.g. IP address, date/time, accessed URL, referrer URL, browser/device information). This data is used in particular for the technical provision, stability, error analysis, and security of the website.

As a rule, we do not directly assign this data to your person unless this is required to investigate misuse, security incidents, or to enforce claims.

7. Cookies, Similar Technologies and Local Storage

Our website may use cookies and similar technologies (e.g. local storage) to provide functions, store settings (e.g. cookie choices), and improve user-friendliness.

If we use optional services (e.g. analytics, marketing, or external media/map services), these may set additional cookies or similar technologies. Such optional services should only be loaded after your consent.

8. Google Maps (Embedded Map)

A map from Google Maps may be embedded on our contact page. When the map loads, a connection to Google servers may be established. In particular, technical data (e.g. IP address, device/browser information) may be transmitted to Google.

If you are logged in to Google, Google may be able to associate your usage with your Google account. Further information can be found in Google’s privacy policy Google Privacy Policy .

9. Hosting, IT Service Providers and Processors

To operate the website and our IT systems, we may use external service providers (e.g. hosting providers, email providers, IT support) who process personal data on our behalf (processors). These providers only process data insofar as this is necessary to provide their services and in accordance with our instructions or contractual agreements.

10. Disclosure to Third Parties and International Data Transfers

We only disclose personal data to third parties if this is necessary for the stated purposes, if there is a legal obligation, if you have consented, or if we have an overriding private/public interest.

Disclosure abroad is possible, especially when using services of international providers (e.g. Google). In such cases, we ensure appropriate safeguards in accordance with applicable law.

11. Retention Period

We retain personal data only for as long as necessary for the respective purposes or as long as statutory retention and documentation obligations exist.

  • Contact requests: generally until the request has been fully processed and beyond that if necessary (e.g. for evidentiary purposes)
  • Quotes / orders / business records: in accordance with statutory retention obligations (e.g. accounting records)
  • Technical log data: generally only as long as necessary for operation, security, and error analysis

12. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include, in particular, access controls, system protection, and organizational security measures.

Please note that data transmission on the internet (e.g. communication by email) may have security gaps. Complete protection against access by third parties is not possible in every case.

13. Your Rights

Within the framework of applicable data protection law, you have the following rights in particular:

  • Information about the personal data we process
  • Correction of inaccurate data
  • Deletion or destruction of data (provided no retention obligations prevent this)
  • Restriction of processing in certain cases
  • Objection to certain processing activities
  • Right to data release or transfer (data portability), where applicable and technically feasible
  • Information about automated individual decisions and, where applicable, request for human review (where applicable)

If you would like to exercise your rights, please contact us at info@eni-facilityservice.ch. Please note that we may request proof of identity in order to process your request.

Where provided by law, access to information is generally free of charge.

14. Data Security Breaches

If a data security breach occurs, we assess the incident and take the necessary measures. Where legally required, a report will be made to the FDPIC and-if necessary to protect affected persons-the affected persons will be informed.

15. Changes to this Privacy Policy

We may amend this privacy policy at any time, in particular if we expand our website, introduce new services, or if the legal situation changes. The version published on this website at the time shall apply.

16. Version

Version: February 23, 2026